shipping & delivery

How can I pay for my order?
Payment is accepted via PayPal using a Credit or Debit Card.

Which countries do you ship to?
We ship worldwide! We have already shipped to:
Australia | Austria | Belgium | Brazil | Croatia | Canada | China | Cyprus | Czech Republic | Denmark | Estonia | Finland | France | Germany | Greece | Hong Kong | Hungary | Ireland | Israel | Italy | Latvia | Lithuania | Luxembourg | Moldova | Netherlands | New Zealand | Poland | Russia | Singapore | South Africa | South Korea | Spain | Sweden | Switzerland | Ukraine | United Arab Emirates | United Kingdom | United States

What is the shipping cost?
To be on the safe side we ship all of our orders registered via airmail with a tracking code.
Greece - registered shipping: €4.70 EUR
European Union - registered shipping: €7.00 EUR
Rest of the world - registered shipping: €8.70 EUR
Please note that any duties or taxes are the responsibility of the buyer.

How soon will my order arrive?
All items are handmade so please allow 7 to 10 working days to complete and ship your order.
The estimated time of arrival for the US / Canada / Australia / rest of the world is approximately 10 to 14 business days and for the EU 7 to 10 business days. Please note that we cannot guarantee arrival times.

How will my order be packaged?
All orders will arrive beautifully gift wrapped. Your item will be sent out securely packaged in bubble envelopes.

Can I return or exchange an item?
If for any reason you are unhappy with your order, tothemetal offers a full refund, provided that the items are returned in the same state they arrived in (in original packaging with all tags attached). The items must be returned within a 10 day period. Unfortunately, shipping costs cannot be refunded.
If items are to be refunded or exchanged, please contact us within 5 days of receiving the items, stating whether you would like a refund or exchange. In case of returning or exchanging an item, the buyer is responsible for the shipping costs.

I have more questions, can I get in touch?
Yes, of course! We would love to hear from you so drop us a line here: marina@tothemetal.com